Services

Quality Assurance Services

VMD employees possess extensive skills and experience required to provide ISO 9001-2000 and SEI CMMI support services. The staff members have assisted several companies with the development of compliant processes and the obtainment of certifications and ratings.

The VMD approach to developing processes that meet industry standards are focused on the development of a partnership with the client to establish streamlined policies and procedures that are tailored to ensure their best-fit applicability to the client. VMD demonstrated the success of this approach during the establishment of its own ISO 9001-2000 compliant Quality Management System. And VMD’s policies, procedures, work instructions, and forms are used as templates to assist companies in developing their own documentation more efficiently.

Some of the highlights of VMD's graphic design implementation:

• User experience assessment
• Site interface layout and graphic design
• Information hierarchy development
• User experience testing
• Balancing the line between complete usability and the aesthetic. The user should find it easy to navigate, but also pleasing to the eye.
• Designing with social interface - the cause-and-effect expectations that users will have when interacting for the first time.

Specific quality assurance functions that VMD provides include the following:

• Project Planning with Milestone Identification and Resource Allocation,
• Gap Analyses Using Existing Policies and Procedures,
• Process Documentation Development,
• Training Materials Development,
• Training:
  • Platform,
  • Electronic, and
  • Teleconferencing.
• Quality Records Establishment,
• Internal Auditing, and
• External Auditing Identification and Support.

Current VMD Staff Capabilities include the following:

• Certified Lead Auditor in ISO Quality Management Systems
• QA Documentation Writers
• Desktop Publishers
• Graphics Specialists
• Documentation Editors